I needed to use the printer, this was my firts time using that service, I did not how to us it. I requested for help and what got was attitude from the ladies that work in that area. Thanks staples next time I will know no to go there.
I used the same day pick-up printing service here and was happy with the result. The quality of my poster was very good and the staff was friendly. I had to wait a couple of minutes though before someone came over to assist me although the store was pretty empty.
I have come here quite frequently and never really had any issues. The parking lot is a bit dicey if the strip mall is busy. The wait to check out on your purchases leaves you wanting. It could be faster.
Omg! - to the lack of ambition with these people. Went to pick up something I ordered online and there was no online pickup sign as the email said. Fine, I went into a line that literally didn't move for 5 plus minutes. There was a second person up there casually putting something on the shelf that I had to ask (rather than she se the issue) in order to actually motivate her to help her co-worker out while the line grew. Then she helps and i finally get up there to learn i have to go to another desk and surprise, I had to wait there too. I got a manager to help me and he was very laxed as well. The organization of the pickup area is horrible and he and the other guy took 10min trying to find my order while the boss got annoyed but offered no solutions. A half hour for a pickup... never again.
I hate to say incompetent but that’s the best description of customer service at the print center. They could care less about your customer experience. They’re in a great location but you have to have the patience of job to deal with these people.
Staples is a US Electronics Store based in Alexandria, District Of Columbia. Staples is located at 3301 Jefferson Davis Hwy, Alexandria, VA 22305, USA.
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