Great place to give your pup a bath for $10. Do it yourself. $10 pays for the water, shampoo, towels and most important: The raised bath tub that makes it all convenient and easy on the lower back.
THE ABSOLUTE WORST CUSTOMER SERVICE OF MY LIFE. I would have given this store 5 stars if it weren't for the most insane experience I just had with the woman with the grey hair who is the most entitled piece of work I have ever encountered. I have been a loyal customer for months on months and was just so rudely told to not return to the store because of a return I made WEEKS AGO. When I returned this food the grey haired lady began to ask me why I was returning the food.. I told her it was because ONE of my cats did not eat the food. Then she asks why I'm purchasing the same kind of food I returned and I explained to her my other cat eats this food... she was ALREADY rudely accusing me of abusing a return policy (when this is the only time this occurrence happened when I come to this store every other week) when my cat literally did not eat the food.. therefore, I would like to return it and not pay for something my cat did not eat?!.. Weeks pass and gladly I do not get this woman as the cashier for sometime (her fake enthusiasm will kill you as you enter this store) but today she was there! and as I enter the store I hear her exclaiming my name welcoming me so enthusiastically. I then hear her dial the phone and ask (clearly she called the owner) if they would like to speak with (enter my name here) still as I was browsing the store, talking about my name on the phone with the owner so I can clearly hear her as some kind of intimidation for doing what????? I have no idea! I ask this woman why she is speaking about me on the phone and she just stares at me... literally I had to repeat myself over and over to get a response as to why she is saying my name on the phone with someone. Finally she tells me it was the boss who said as long as I'm not returning something then he doesn't need to speak with me... this is all so weird and unprofessional already! I pay and leave with my stuff to realize this woman took off my 10% discount without telling me before I paid for my cats food. I shortly enter back to ask for a receipt and for this woman's name and she is already on the phone with the owner again. Refusing to hand me a receipt and handing the phone to me to speak with the owner and not the person standing in front of me. Long story short the owner took his crazed employees paranoia over treating his loyal customer with respect. He honestly believed that I was abusing some sort of return policy when I was simply returning cat food my cat didn't eat, and still purchasing a can of the same food for my other cat. I will be sure to spread the word about this terrible treatment of an innocent loyal customer.
Staff is always super nice, and they're very knowledgable about the different kinds of food and what pets in different times of life need. They also work with you to exchange food that your pet doesn't like.
Really great selection of different dog foods and the staff was really nice. I wish it was larger and had a bit more variety but the store makes good use of the space it does have. It is preferred location to shop for dog food.
Nice store. Friendly counter staff. But do not have puppy formulas for sale in store. Called and asked for the puppy formula to be ordered. Was told it would arrive in a few days. No one ever called, so I called back and asked for my order and was told the food was sold out and that I should just give my pup the adult food that they sell in the store. I called another store in another state and they were able to order it in 3 days. So clearly it was not sold out by the manufacturer. I don't think we'll be shopping here anymore.
Nature S Nibbles is a US Pet Store based in Alexandria, District Of Columbia. Nature S Nibbles is located at 2601 Mt Vernon Ave, Alexandria, VA 22301, USA.
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